Platform console & support access

Platform operators and company administrators

Platform console is the operator area for organisations, address policies and AI governance. An active owner membership must also be explicitly allowlisted by the installation operator. Company administrator access alone does not grant cross-company access.

Use the workspace switcher to enter companies where you have an owner or administrator membership. Manage people and learning there with your own identity.

View as user

Starting and ending a support view records the original operator and target in the operator company audit history; the start also records the reason. The target’s password and sessions are never changed or exposed.

All state-changing browser requests are blocked during support view, including uploads and progress writes. Suspension or permission changes invalidate the view; the write restriction stays until it is explicitly ended. Expired or revoked views must be exited before continuing. This is support inspection, not unrestricted writable impersonation.

1. Open Platform console and choose View as user on an organisation. Search the paginated list of active members.
2. Choose a person and enter a meaningful support reason. A recent sign-in is required. Other platform operators cannot be viewed as.
3. Start the read-only view. The banner identifies the person and company and provides Return to administrator. The view lasts up to 15 minutes.
4. Return to administrator before changing settings or assignments. To test a learner’s actual submissions, sign in separately as that test learner.

Testing data

An installation operator can provision additive fictional QA accounts and learning data through the guarded testing utility. This is optional and never runs during customer installation. Account passwords belong in the private operator registry, never in this public guide. Existing identities, passwords and learning history are preserved.