Reports & CSV exports
Request scoped enrolment reports and understand their lifecycle.
Request and retrieve a report
History shows your own most recent 50 requests. A queued request older than 15 minutes is treated as failed by the current report flow; request a fresh report after checking the underlying problem.
- Open the report centre in the management area.
- Choose the available scope and request an enrolment CSV.
- Wait for the request to finish; a queued request is not yet a downloadable report.
- Download from the ready report entry.
Access can change
Report generation and download both enforce authority. If your role or scope changes, an old request may no longer be downloadable. Create a new scoped request rather than attempting to reuse an invalidated download.
A report is a point-in-time export. It does not automatically update as learners make progress. Store downloaded personal information according to your organisation’s handling rules.
Troubleshoot a request
Download only from the report centre or the authenticated download operation. The documentation does not provide a public report-sharing service.
- 401: sign in again.
- 403: confirm your manager role and organisational scope.
- 409: refresh the current state before taking another action.
- 503 or a failed job: inspect service availability with your administrator, then request a fresh export.